Service Agreement & Terms of Sale

1. Parties

"Supplier" means Brendan Seager (Pty) Ltd trading as Ironstream Valves, a company registered in South Africa, operating as a supplier of industrial valves and related products.

"Customer" means any person, company, or entity that requests a quotation, places an order, or purchases products from the Supplier.

2. Quotations

• All quotations are valid for 30 days from the date of issue, unless otherwise stated in writing.
• Quotations are subject to stock availability at the time of order confirmation.
• Prices quoted are exclusive of VAT unless explicitly stated otherwise.
• The Supplier reserves the right to withdraw or revise a quotation at any time prior to acceptance.
• A quotation does not constitute a binding agreement until confirmed in writing by the Supplier.

3. Orders and Acceptance

• An order is only binding once the Supplier has issued a written order confirmation or pro forma invoice.
• The Supplier reserves the right to decline any order without providing reasons.
• Any changes to a confirmed order must be agreed in writing by both parties.
• Cancellation of a confirmed order may be subject to a cancellation fee, particularly where stock has been ordered or reserved on the Customer's behalf.

4. Pricing and Payment

4.1 Pricing

• All prices are in South African Rand (ZAR) and exclude VAT unless stated otherwise.
• Prices are subject to change without prior notice. The price applicable to an order is the price confirmed at the time of order acceptance.
• Delivery, handling, and freight charges are additional and will be quoted separately where applicable.

4.2 Payment Terms

• Unless a credit account has been approved in writing, payment is required in full before delivery or collection.
• Approved account customers are subject to payment terms as agreed in writing (e.g. 30 days from invoice date).
• The Supplier reserves the right to charge interest on overdue amounts at a rate of 2% per month, compounded monthly.
• The Supplier may suspend or cancel supply to any Customer with an outstanding overdue account.

5. Delivery

• Estimated delivery times provided are indicative only and do not constitute a guarantee.
• The Supplier will make reasonable efforts to meet agreed delivery dates but accepts no liability for delays caused by circumstances beyond its reasonable control, including supplier delays, transport disruptions, or force majeure events.
• Risk in goods passes to the Customer on delivery or collection, whichever occurs first.
• Ownership of goods remains with the Supplier until full payment has been received (retention of title).
• The Customer is responsible for ensuring that adequate access and facilities are available to accept delivery.

6. Inspection and Acceptance of Goods

• The Customer must inspect all goods upon delivery and report any visible defects, shortages, or incorrect items to the Supplier within 48 hours of receipt.
• Failure to report within this period will be deemed acceptance of the goods in good order.
• Claims for damaged or incorrect goods must be submitted in writing with supporting photographs where applicable.

7. Returns and Exchanges

• Returns are only accepted with prior written authorisation from the Supplier.
• Goods must be returned in their original, unused condition and original packaging.
• A handling fee of up to 15% of the invoice value may be charged on authorised returns.
• Custom-ordered, special-order, or non-standard items cannot be returned unless they are defective.
• Returns must be made within 14 days of delivery, subject to authorisation.

8. Warranties

• Products supplied are covered by the manufacturer's warranty where applicable. The Supplier will pass through any manufacturer warranty to the Customer.
• Warranties do not cover damage resulting from improper installation, misuse, modification, or use outside of the product's specified operating parameters.
• The Supplier makes no warranty beyond that provided by the manufacturer.
• Warranty claims must be submitted in writing within the warranty period with full details of the defect.

9. Limitation of Liability

• The Supplier shall not be liable for any indirect, consequential, special, or incidental loss or damage, including loss of production, loss of profit, or loss of business opportunity.
• Nothing in these terms limits liability for death or personal injury caused by the Supplier's negligence, or for fraud.

10. Intellectual Property

All content on the Ironstream Valves website, including but not limited to text, images, logos, and product descriptions, is the property of Ironstream Valves or its licensors and may not be reproduced, distributed, or used without prior written consent.

11. Website Use

• Use of our website is at the Customer's own risk. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.
• Product images on the website are for illustrative purposes only. Actual products may vary slightly in appearance.
• Enquiry submissions via our website do not constitute binding orders until confirmed by the Supplier.

12. Force Majeure

The Supplier shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, load shedding, strikes, government actions, supply chain disruptions, or acts of God. The Supplier will notify the Customer as soon as reasonably practicable of any such event.

13. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts. Both parties agree to attempt to resolve disputes amicably before initiating legal proceedings.

14. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute may be referred to mediation before either party commences litigation.

15. Consumer Protection

To the extent that the Consumer Protection Act 68 of 2008 (CPA) applies to any transaction, nothing in these terms is intended to limit or exclude rights afforded to consumers under the CPA.

16. Amendments

The Supplier reserves the right to amend these terms at any time. Updated terms will be published on our website. Continued engagement with the Supplier following an update constitutes acceptance of the revised terms.

17. Contact

For any queries relating to orders, deliveries, or these terms, please contact:

• Brendan Seager (Pty) Ltd Trading as Ironstream Valves
• Email: sales@ironstreamvalves.co.za
• WhatsApp: +27 82 438 9864
• Website: ironstreamvalves.co.za

These terms were last reviewed and updated in April 2026. Brendan Seager (Pty) Ltd Trading as Ironstream Valves is a company registered in South Africa.